Support and QA Manager – Razor Tracking

At Razor Tracking, we feel it’s important to work where your value is appreciated, where your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive wages, flexibility, and opportunities for individual growth. Our web-based fleet tracking and operations system helps customers keep up-to-date on where their vehicles and assets are in real-time. We work with companies from many different industries, including construction, agriculture, electrical contractors, government, heavy equipment, oil and gas, service fleets, and more.

We are looking for a Business and QA Manager that can evaluate data, perform QA, automations, technical lead, and business analysis.  You will be exposed to different aspects of Razor Tracking and will be working with various stakeholders, from customers to developers.

Specific Duties Include:

  • Develop an understanding of our products inside and out to help customers solve technical problems
  • Provide data analytics and dashboarding
  • Provide both phone and email support to technical questions
  • Lead technical team
  • Diagnose and solve problems based on clients’ non-technical feedback
  • Effectively communicate and document business and technical information in line with agreed processes and procedures, including the ability to balance technical and business issues as well as communicate appropriately with both technical and business experts
  • Develop, define, and maintain product documentation that will enable business change
  • Less than 25% travel– may require travel during peak seasons

Qualifications:

  • Bachelor’s degree required
  • Knowledge of Microsoft Office Suite
  • Knowledge of PowerBI and Power Automate a plus
  • Data analytic skills
  • Exceptional organization, written, and verbal/phone communication skills
  • Ability to travel, as this will be required occasionally, and valid driver’s license

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